Frequently Asked Questions
Everything you need to know about our premium food products and delivery.
How do you ensure the quality of your food products?
At Maters & Co, we partner exclusively with certified organic farms and artisan producers. Every batch undergoes rigorous quality control and sensory testing to ensure it meets our premium standards for taste and safety.
What are your shipping rates and delivery times?
We offer flat-rate shipping nationwide. Standard orders are processed within 1-2 business days and typically arrive within 3-5 business days. Express shipping options are available at checkout.
Do you offer international shipping?
Currently, we ship to most countries within Europe and North America. Please note that international customers are responsible for any local customs duties or import taxes that may apply.
What is your return policy for perishable items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or if there is an issue with quality, please contact us within 48 hours for a full refund or replacement.
Are your products suitable for specific dietary requirements?
Many of our products are gluten-free, vegan, and non-GMO. Detailed allergen information and ingredient lists are provided on each product page to help you make informed choices.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.